Frequently Asked Questions

How much is personal training?

Your coach will go over all personal training programs and pricing after your initial introductory session.

Where is higher up training located?

Our private gym is located in the heart of Stuart, offering all the essential strength and conditioning tools.

WHAT IS THE CANCELLATION POLICY FOR IN PERSON?

Clients must provide at least 24 hours’ notice for any session cancellations or rescheduling. Cancellations made within less than 24 hours of the scheduled session will be subject to a full session charge. Exceptions may be made for emergencies at the discretion of the coach.

WHAT IS THE REFUND POLICY?

Refunds are available for in-person sessions if canceled with at least 24 hours notice. Cancellations made after the 24-hour window are non-refundable. For remote training, you’re eligible for a full refund if you cancel within 30 days. REFUND POLICY FOR PAID-IN-FULL PROGRAMS All payments for paid-in-full programs are non-refundable after 7 days from the date of purchase. Refund requests must be submitted in writing within one (1) week of the initial payment. After this period, no refunds will be issued under any circumstances. Eligibility for Refunds: Refunds are only considered within the first 7 days from the purchase date. Processing Time: Approved refunds will be processed within 10 business days and issued via the original payment method. Non-Refundable Fees: Any administrative or processing fees associated with the payment are non-refundable. Exceptions may be made in cases of medical emergencies or unforeseen circumstances, subject to review and approval by Higher Up Training management.

How is remote training done?

All remote training will be through the app TrueCoach. With TrueCoach, online fitness coaching becomes effortless and personalized to your unique goals. You’ll receive customized workout plans designed just for you, and weekly check-in calls will keep us on track. During these calls, we’ll review your progress, answer any questions, and tweak your plan as needed to ensure you’re always moving forward. This streamlined approach means you’re fully supported throughout your entire fitness journey, making it easier than ever to reach your goals.